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Customer experience

Return funds to the wallet

Make partial withdrawals and full redemptions understandable from review to confirmation.

Open the position in the app connected to the wallet that controls it. Review the current value and available withdrawal action.

Choose the amount

For a partial withdrawal, specify the asset amount the app supports. For a full exit, use its full-redemption action. Assets and shares are different quantities; the vault model explains that distinction.

Review the receiving wallet, output asset, network fees and estimated amount. Only select conversion options the current application actually offers.

Sign and follow the transaction

Confirm the transaction in the wallet. Keep the transaction reference visible while it is pending. A rejected signature has not submitted a withdrawal; a reverted transaction has not completed one.

Once confirmed, reconcile the wallet receipt and updated position. The activity view can lag the chain temporarily.

When a withdrawal is unavailable

Network conditions, market liquidity or a paused contract action can prevent completion. Keep the position visible and provide the current status and support route. Avoid presenting a fixed completion time unless the integration has evidence for it.

The optimized rebalancer source includes a withdrawal pause check. Product copy should reflect the deployment's behavior. See roles and controls and support.

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